The tech giant is struggling to fix cloud issues that have made its desktop operating system unresponsive to Windows 10 users.
The problem has been making its way through its desktop system since the release of Windows 10 for PCs earlier this month, and Microsoft has said it will be rolling out updates to fix the problem.
But today the company acknowledged it has not been able to fix all of the issues that were reported.
“We have not yet been able fix all the issues identified by our customers,” a Microsoft spokesperson told TechRadar.
“As a result, we are unable to provide updates to our customers, as well as the general public.”
In addition to the issues described above, the spokesperson added that the company has not yet reached out to Microsoft support for help in fixing the problems, and that they are working on a new process that will allow users to contact Microsoft support directly.
The company has been trying to address the problem for several months, with the company working to fix some of the problems identified in a blog post from January.
Microsoft said that the issues are due to “a combination of factors, including the use of different operating systems” and a software bug that affects only Windows 7 and Windows 8.1.
Microsoft has previously said that it would be rolling its updates out to users of Windows 7, 8.x, 10, and Windows Server 2012.
Microsoft also announced earlier today that it has begun rolling out the first two Windows 10 builds for Windows PCs.
Microsoft is currently working on two separate Windows 10 devices, with both devices expected to go live in the first quarter of 2019.